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MEET THE NOVOMIND TEAM AT THE
CCW IN SINGAPORE

22-24 March 2022

Introducing the next generation contact centre software that combines all the latest digital channels such as live and video chats, smart chatbots, messenger platforms, social media and email management with traditional voice calls and offline channels.

Modern customer service is managed through one single interface with novomind iAGENT.

Always available, just like a friend.

Join us for our official Asia Pacific launch. We look forward to meeting you over a cup of coffee or tea in Singapore.

Leave your contact details to schedule an appointment and receive our 2022 whitepaper.

We will participate in the following panel discussion at the CCW:

Conference Day One – Tuesday, 22 March 2022 – 15:00

Revolutionising Contact Centres to Provide Proactive, Quality Customer Service

  • Modernising “old-school”, traditional contact centres to future-ready experience centres with technologies like intelligent chatbots and AI
  • Incorporating new technology and solutions into legacy customer operations and infrastructure
  • Advancing contact centre operations with innovative, future-forward technologies to continue providing excellent service

Panelists

  • Olga Quiros, Director, Customer Operations, Expedia Group
  • Karina Gimenez, Asia Pacific Operations Director, RCI
  • Thomas Köhler, Managing Partner & COO, novomind AG
  • Truc Tran, Head of Customer Experience, Central Group

About novomind iAGENT

novomind iAGENT is the intelligent contact centre software that combines all digital channels - live and video chats, smart chatbots, messenger platforms, social media and email management - with traditional voice calls and offline channels. With novomind iAGENT, modern customer service is managed through one single interface. Always available, just like a friend.


About novomind

novomind AG is a German software developer of intelligent commerce and customer service solutions. The company was founded more than 20 years ago and has become one of the technology leaders in Europe. Its portfolio includes the commerce products novomind iPIM, iSHOP, iMARKET and the contact centre software novomind iAGENT. The growing team of over 500 employees serves enterprise customers worldwide with offices in Hamburg, Dubai and Singapore.

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